Eleanor Pritchard Ltd Privacy Policy


We value your trust, and your privacy is of the highest importance to us. We only collect data that is needed to conduct our business efficiently, and we use any information carefully, and in accordance with current data legislation.

We do not rent, sell or exchange information with outside companies for mailing or marketing purposes, and we would never disclose the information we hold unless we are obliged to do so by law.

We reserve the right to amend the terms of our privacy policy in the future by changing it on our website at www.eleanorpritchard.com


Our mailing list:

We send an email newsletter out six times a year with details of new products, projects and ‘behind the scenes’ stories from our studio and mills.

Our mailing list consists solely of the email address of individuals who sign up via our website mailing list link; at a trade show or exhibition; at our studio events; customers who place online orders; or those with requests for samples or information about our products. We hold our mailing list on Mailchimp which includes an unsubscribe feature that is effective instantly and permanently. You can find this at the bottom of every newsletter.


Other information we collect:

When you place an order with us by email, telephone or via our website, we require the information to fulfill that transaction. This includes name, address, email address and telephone number. We store this data on our computer and in manual files and use it in order to fulfill the transaction. We take all reasonable steps in order to ensure that this data on our held computers and in manual files is stored safely and securely.


How we use your data:

- In order to process and fulfill your purchase transactions, including securely providing only the necessary data to our appointed financial transaction services and our courier services

- In order to respond to sales, press and other enquiries

- In order to send you occasional and relevant information via our newsletters


Our service providers:

Our website is hosted by Squarespace and online transactions are processed through Stripe (our online payment gateway). Payments made over the telephone are processed through the Worldpay payment gateway. We use Xero for our accounting purposes, and Mailchimp for our mailing list. All of these organizations are GDPR compliant, and each will have their own privacy policy which can be accessed on their relevant websites.


Links from our website and newsletter:

The online journal on our website may include links to relevant outside websites.  We have links on the contact page of our website to our upcoming shows and events. We also sometimes include links on our Mailchimp newsletters. These links will direct you away from our own website. If you follow a link to any of these websites please be aware that they will each have their own privacy policy.


Removing your information from our mailing list:

You can unsubscribe from our mailing list via the unsubscribe link on the bottom of every newsletter we send out. This is effective immediately and permanently.



If you require any further information please contact us.




Eleanor Pritchard Ltd
Company No: 08470318
VAT no: 122 9924 10
Registered office: Studio 300, Cockpit Arts, 18-22 Creekside, London SE8 3DZ